
import pandas as pd
df = pd.read_csv('Consumer_Complaints.csv.zip')
df.head()


df = df[pd.notnull(df['Consumer Complaint'])]


df.info()

<class 'pandas.core.frame.DataFrame'>
Int64Index: 277814 entries, 1 to 1025009
Data columns (total 19 columns):
 #   Column                        Non-Null Count   Dtype  
---  ------                        --------------   -----  
 0   Date received                 277814 non-null  object 
 1   Product                       277814 non-null  object 
 2   Sub-product                   225631 non-null  object 
 3   Issue                         277814 non-null  object 
 4   Sub-issue                     178874 non-null  object 
 5   Consumer Complaint            277814 non-null  object 
 6   Company Public Response       135323 non-null  object 
 7   Company                       277814 non-null  object 
 8   State                         276758 non-null  object 
 9   ZIP code                      275414 non-null  object 
 10  Tags                          47538 non-null   object 
 11  Consumer consent provided?    277814 non-null  object 
 12  Submitted via                 277814 non-null  object 
 13  Date Sent to Company          277814 non-null  object 
 14  Company Response to Consumer  277813 non-null  object 
 15  Timely response?              277814 non-null  object 
 16  Consumer disputed?            164126 non-null  object 
 17  Complaint ID                  277814 non-null  int64  
 18  Unnamed: 18                   0 non-null       float64
dtypes: float64(1), int64(1), object(17)
memory usage: 42.4+ MB


col = ['Product', 'Consumer Complaint']
df = df[col]


df.columns

Index(['Product', 'Consumer Complaint'], dtype='object')


df.columns = ['Product', 'Consumer Complaint']


df['Complaint ID'] = df['Product'].factorize()[0]
from io import StringIO
Complaint_ID_df = df[['Product', 'Complaint ID']].drop_duplicates().sort_values('Complaint ID')
category_to_id = dict(Complaint_ID_df.values)
id_to_category = dict(Complaint_ID_df[['Complaint ID', 'Product']].values)


df.head()


import matplotlib.pyplot as plt
fig = plt.figure(figsize=(8,6))
df.groupby('Product')['Consumer Complaint'].count().plot.bar(ylim=0)
plt.show()


from sklearn.feature_extraction.text import TfidfVectorizer

tfidf = TfidfVectorizer(sublinear_tf=True, min_df=5, norm='l2', encoding='latin-1', ngram_range=(1, 2), stop_words='english')

features = tfidf.fit_transform(df['Consumer Complaint'])
labels = df['Complaint ID']
features.shape

(277814, 559018)


from sklearn.feature_selection import chi2
import numpy as np

N = 2
for Product, category_id in sorted(category_to_id.items()):
  features_chi2 = chi2(features, labels == category_id)
  indices = np.argsort(features_chi2[0])
  feature_names = np.array(tfidf.get_feature_names_out())[indices]
  unigrams = [v for v in feature_names if len(v.split(' ')) == 1]
  bigrams = [v for v in feature_names if len(v.split(' ')) == 2]
  print("# '{}':".format(Product))
  print("  . Most correlated unigrams:\n       . {}".format('\n       . '.join(unigrams[-N:])))
  print("  . Most correlated bigrams:\n       . {}".format('\n       . '.join(bigrams[-N:])))

# 'Bank account or service':
  . Most correlated unigrams:
       . bank
       . overdraft
  . Most correlated bigrams:
       . overdraft fees
       . checking account
# 'Checking or savings account':
  . Most correlated unigrams:
       . overdraft
       . deposit
  . Most correlated bigrams:
       . overdraft fees
       . checking account
# 'Consumer Loan':
  . Most correlated unigrams:
       . car
       . vehicle
  . Most correlated bigrams:
       . car loan
       . auto loan
# 'Credit card':
  . Most correlated unigrams:
       . macy
       . card
  . Most correlated bigrams:
       . american express
       . credit card
# 'Credit card or prepaid card':
  . Most correlated unigrams:
       . express
       . card
  . Most correlated bigrams:
       . american express
       . credit card
# 'Credit reporting':
  . Most correlated unigrams:
       . equifax
       . experian
  . Most correlated bigrams:
       . verify accounts
       . credit report
# 'Credit reporting, credit repair services, or other personal consumer reports':
  . Most correlated unigrams:
       . inquiries
       . equifax
  . Most correlated bigrams:
       . report understanding
       . mistakes appear
# 'Debt collection':
  . Most correlated unigrams:
       . collection
       . debt
  . Most correlated bigrams:
       . collect debt
       . collection agency
# 'Money transfer, virtual currency, or money service':
  . Most correlated unigrams:
       . bitcoin
       . coinbase
  . Most correlated bigrams:
       . xxxx coinbase
       . coinbase account
# 'Money transfers':
  . Most correlated unigrams:
       . moneygram
       . western
  . Most correlated bigrams:
       . money transfer
       . western union
# 'Mortgage':
  . Most correlated unigrams:
       . modification
       . mortgage
  . Most correlated bigrams:
       . mortgage company
       . loan modification
# 'Other financial service':
  . Most correlated unigrams:
       . certegy
       . lexington
  . Most correlated bigrams:
       . global client
       . lexington law
# 'Payday loan':
  . Most correlated unigrams:
       . castle
       . payday
  . Most correlated bigrams:
       . big picture
       . payday loan
# 'Payday loan, title loan, or personal loan':
  . Most correlated unigrams:
       . borrowed
       . payday
  . Most correlated bigrams:
       . title loan
       . big picture
# 'Prepaid card':
  . Most correlated unigrams:
       . prepaid
       . rushcard
  . Most correlated bigrams:
       . prepaid card
       . rush card
# 'Student loan':
  . Most correlated unigrams:
       . student
       . navient
  . Most correlated bigrams:
       . student loans
       . student loan
# 'Vehicle loan or lease':
  . Most correlated unigrams:
       . car
       . vehicle
  . Most correlated bigrams:
       . car xxxx
       . gm financial
# 'Virtual currency':
  . Most correlated unigrams:
       . counterfeiting
       . signup
  . Most correlated bigrams:
       . steps stated
       . bonus changed


from sklearn.model_selection import train_test_split
from sklearn.feature_extraction.text import CountVectorizer
from sklearn.feature_extraction.text import TfidfTransformer
from sklearn.naive_bayes import MultinomialNB

X_train, X_test, y_train, y_test = train_test_split(df['Consumer Complaint'], df['Product'], random_state = 0)
count_vect = CountVectorizer()
X_train_counts = count_vect.fit_transform(X_train)
tfidf_transformer = TfidfTransformer()
X_train_tfidf = tfidf_transformer.fit_transform(X_train_counts)

clf = MultinomialNB().fit(X_train_tfidf, y_train)


print(clf.predict(count_vect.transform(["This company refuses to provide me verification and validation of debt per my right under the FDCPA. I do not believe this debt is mine."])))

['Debt collection']


print(clf.predict(count_vect.transform(["I am disputing the inaccurate information the Chex-Systems has on my credit report. I initially submitted a police report on XXXX/XXXX/16 and Chex Systems only deleted the items that I mentioned in the letter and not all the items that were actually listed on the police report. In other words they wanted me to say word for word to them what items were fraudulent. The total disregard of the police report and what accounts that it states that are fraudulent. If they just had paid a little closer attention to the police report I would not been in this position now and they would n't have to research once again. I would like the reported information to be removed : XXXX XXXX XXXX"])))

['Credit reporting, credit repair services, or other personal consumer reports']


df[df['Consumer Complaint'] == "This company refuses to provide me verification and validation of debt per my right under the FDCPA. I do not believe this debt is mine."]


df[df['Consumer Complaint'] == "I am disputing the inaccurate information the Chex-Systems has on my credit report. I initially submitted a police report on XXXX/XXXX/16 and Chex Systems only deleted the items that I mentioned in the letter and not all the items that were actually listed on the police report. In other words they wanted me to say word for word to them what items were fraudulent. The total disregard of the police report and what accounts that it states that are fraudulent. If they just had paid a little closer attention to the police report I would not been in this position now and they would n't have to research once again. I would like the reported information to be removed : XXXX XXXX XXXX"]


from sklearn.linear_model import LogisticRegression
from sklearn.ensemble import RandomForestClassifier
from sklearn.naive_bayes import MultinomialNB
from sklearn.svm import LinearSVC

from sklearn.model_selection import cross_val_score


models = [
    RandomForestClassifier(n_estimators=200, max_depth=3, random_state=0),
    LinearSVC(),
    MultinomialNB(),
    LogisticRegression(random_state=0),
]
CV = 5
cv_df = pd.DataFrame(index=range(CV * len(models)))
entries = []
for model in models:
  model_name = model.__class__.__name__
  accuracies = cross_val_score(model, features, labels, scoring='accuracy', cv=CV)
  for fold_idx, accuracy in enumerate(accuracies):
    entries.append((model_name, fold_idx, accuracy))
cv_df = pd.DataFrame(entries, columns=['model_name', 'fold_idx', 'accuracy'])

/Users/thomas/miniforge3/lib/python3.9/site-packages/sklearn/linear_model/_logistic.py:458: ConvergenceWarning: lbfgs failed to converge (status=1):
STOP: TOTAL NO. of ITERATIONS REACHED LIMIT.

Increase the number of iterations (max_iter) or scale the data as shown in:
    https://scikit-learn.org/stable/modules/preprocessing.html
Please also refer to the documentation for alternative solver options:
    https://scikit-learn.org/stable/modules/linear_model.html#logistic-regression
  n_iter_i = _check_optimize_result(
/Users/thomas/miniforge3/lib/python3.9/site-packages/sklearn/linear_model/_logistic.py:458: ConvergenceWarning: lbfgs failed to converge (status=1):
STOP: TOTAL NO. of ITERATIONS REACHED LIMIT.

Increase the number of iterations (max_iter) or scale the data as shown in:
    https://scikit-learn.org/stable/modules/preprocessing.html
Please also refer to the documentation for alternative solver options:
    https://scikit-learn.org/stable/modules/linear_model.html#logistic-regression
  n_iter_i = _check_optimize_result(
/Users/thomas/miniforge3/lib/python3.9/site-packages/sklearn/linear_model/_logistic.py:458: ConvergenceWarning: lbfgs failed to converge (status=1):
STOP: TOTAL NO. of ITERATIONS REACHED LIMIT.

Increase the number of iterations (max_iter) or scale the data as shown in:
    https://scikit-learn.org/stable/modules/preprocessing.html
Please also refer to the documentation for alternative solver options:
    https://scikit-learn.org/stable/modules/linear_model.html#logistic-regression
  n_iter_i = _check_optimize_result(
/Users/thomas/miniforge3/lib/python3.9/site-packages/sklearn/linear_model/_logistic.py:458: ConvergenceWarning: lbfgs failed to converge (status=1):
STOP: TOTAL NO. of ITERATIONS REACHED LIMIT.

Increase the number of iterations (max_iter) or scale the data as shown in:
    https://scikit-learn.org/stable/modules/preprocessing.html
Please also refer to the documentation for alternative solver options:
    https://scikit-learn.org/stable/modules/linear_model.html#logistic-regression
  n_iter_i = _check_optimize_result(
/Users/thomas/miniforge3/lib/python3.9/site-packages/sklearn/linear_model/_logistic.py:458: ConvergenceWarning: lbfgs failed to converge (status=1):
STOP: TOTAL NO. of ITERATIONS REACHED LIMIT.

Increase the number of iterations (max_iter) or scale the data as shown in:
    https://scikit-learn.org/stable/modules/preprocessing.html
Please also refer to the documentation for alternative solver options:
    https://scikit-learn.org/stable/modules/linear_model.html#logistic-regression
  n_iter_i = _check_optimize_result(


import seaborn as sns

sns.boxplot(x='model_name', y='accuracy', data=cv_df)
sns.stripplot(x='model_name', y='accuracy', data=cv_df, 
              size=8, jitter=True, edgecolor="gray", linewidth=2)
plt.show()


cv_df.groupby('model_name').accuracy.mean()

model_name
LinearSVC                 0.765678
LogisticRegression        0.750254
MultinomialNB             0.600096
RandomForestClassifier    0.239333
Name: accuracy, dtype: float64


from sklearn.model_selection import train_test_split

model = LinearSVC()

X_train, X_test, y_train, y_test, indices_train, indices_test = train_test_split(features, labels, df.index, test_size=0.33, random_state=0)
model.fit(X_train, y_train)
y_pred = model.predict(X_test)


from sklearn.metrics import confusion_matrix

conf_mat = confusion_matrix(y_test, y_pred)
fig, ax = plt.subplots(figsize=(8,6))
sns.heatmap(conf_mat, annot=True, fmt='d',
            xticklabels=Complaint_ID_df.Product.values, yticklabels=Complaint_ID_df.Product.values)
plt.ylabel('Actual')
plt.xlabel('Predicted')
plt.show()


from IPython.display import display

for predicted in Complaint_ID_df['Complaint ID']:
  for actual in Complaint_ID_df['Complaint ID']:
    if predicted != actual and conf_mat[actual, predicted] >= 6:
      print("'{}' predicted as '{}' : {} examples.".format(id_to_category[actual], id_to_category[predicted], conf_mat[actual, predicted]))
      display(df.loc[indices_test[(y_test == actual) & (y_pred == predicted)]][['Product', 'Consumer Complaint']])
      print('')

'Consumer Loan' predicted as 'Credit reporting' : 97 examples.

'Debt collection' predicted as 'Credit reporting' : 451 examples.

'Mortgage' predicted as 'Credit reporting' : 76 examples.

'Credit card' predicted as 'Credit reporting' : 171 examples.

'Bank account or service' predicted as 'Credit reporting' : 44 examples.

'Student loan' predicted as 'Credit reporting' : 38 examples.

'Money transfers' predicted as 'Credit reporting' : 6 examples.

'Payday loan' predicted as 'Credit reporting' : 18 examples.

'Credit reporting, credit repair services, or other personal consumer reports' predicted as 'Credit reporting' : 1551 examples.

'Checking or savings account' predicted as 'Credit reporting' : 13 examples.


model.fit(features, labels)

LinearSVC()

LinearSVC()


from sklearn.feature_selection import chi2

N = 2
for Product, category_id in sorted(category_to_id.items()):
  indices = np.argsort(model.coef_[category_id])
  feature_names = np.array(tfidf.get_feature_names_out())[indices]
  unigrams = [v for v in reversed(feature_names) if len(v.split(' ')) == 1][:N]
  bigrams = [v for v in reversed(feature_names) if len(v.split(' ')) == 2][:N]
  print("# '{}':".format(Product))
  print("  . Top unigrams:\n       . {}".format('\n       . '.join(unigrams)))
  print("  . Top bigrams:\n       . {}".format('\n       . '.join(bigrams)))

# 'Bank account or service':
  . Top unigrams:
       . bank
       . scottrade
  . Top bigrams:
       . xx 2017
       . xxxx checks
# 'Checking or savings account':
  . Top unigrams:
       . bank
       . ank
  . Top bigrams:
       . xxxx xxxx
       . xx xxxx
# 'Consumer Loan':
  . Top unigrams:
       . ally
       . ford
  . Top bigrams:
       . drive time
       . payments misapplied
# 'Credit card':
  . Top unigrams:
       . macy
       . card
  . Top bigrams:
       . xx 2017
       . xxxx 16
# 'Credit card or prepaid card':
  . Top unigrams:
       . card
       . th
  . Top bigrams:
       . xxxx xxxx
       . 2014 30
# 'Credit reporting':
  . Top unigrams:
       . equifax
       . experian
  . Top bigrams:
       . xxxx points
       . xxxx bank
# 'Credit reporting, credit repair services, or other personal consumer reports':
  . Top unigrams:
       . breach
       . 2017
  . Top bigrams:
       . xxxx xxxx
       . new law
# 'Debt collection':
  . Top unigrams:
       . debt
       . collection
  . Top bigrams:
       . report facts
       . right dispute
# 'Money transfer, virtual currency, or money service':
  . Top unigrams:
       . coinbase
       . bitcoin
  . Top bigrams:
       . link bank
       . pay overdraft
# 'Money transfers':
  . Top unigrams:
       . moneygram
       . paypal
  . Top bigrams:
       . western union
       . google wallet
# 'Mortgage':
  . Top unigrams:
       . mortgage
       . ocwen
  . Top bigrams:
       . quicken loans
       . loan care
# 'Other financial service':
  . Top unigrams:
       . lexington
       . certegy
  . Top bigrams:
       . money order
       . credit repair
# 'Payday loan':
  . Top unigrams:
       . lender
       . payday
  . Top bigrams:
       . received loan
       . advance america
# 'Payday loan, title loan, or personal loan':
  . Top unigrams:
       . loan
       . borrowed
  . Top bigrams:
       . line credit
       . personal loan
# 'Prepaid card':
  . Top unigrams:
       . rushcard
       . prepaid
  . Top bigrams:
       . rush card
       . pre paid
# 'Student loan':
  . Top unigrams:
       . navient
       . nelnet
  . Top bigrams:
       . discover student
       . great lakes
# 'Vehicle loan or lease':
  . Top unigrams:
       . car
       . vehicle
  . Top bigrams:
       . xxxx xxxx
       . personal property
# 'Virtual currency':
  . Top unigrams:
       . circle
       . signup
  . Top bigrams:
       . going transferred
       . said completed


texts = ["I requested a home loan modification through Bank of America. Bank of America never got back to me.",
         "It has been difficult for me to find my past due balance. I missed a regular monthly payment",
         "I can't get the money out of the country.",
         "I have no money to pay my tuition",
         "Coinbase closed my account for no reason and furthermore refused to give me a reason despite dozens of request"]
text_features = tfidf.transform(texts)
predictions = model.predict(text_features)
for text, predicted in zip(texts, predictions):
  print('"{}"'.format(text))
  print("  - Predicted as: '{}'".format(id_to_category[predicted]))
  print("")

"I requested a home loan modification through Bank of America. Bank of America never got back to me."
  - Predicted as: 'Mortgage'

"It has been difficult for me to find my past due balance. I missed a regular monthly payment"
  - Predicted as: 'Mortgage'

"I can't get the money out of the country."
  - Predicted as: 'Money transfers'

"I have no money to pay my tuition"
  - Predicted as: 'Debt collection'

"Coinbase closed my account for no reason and furthermore refused to give me a reason despite dozens of request"
  - Predicted as: 'Money transfer, virtual currency, or money service'


from sklearn import metrics
print(metrics.classification_report(y_test, y_pred, 
                                    target_names=df['Product'].unique()))

                                                                              precision    recall  f1-score   support

                                                            Credit reporting       0.75      0.73      0.74     10333
                                                               Consumer Loan       0.60      0.58      0.59      3013
                                                             Debt collection       0.83      0.89      0.86     20978
                                                                    Mortgage       0.92      0.96      0.94     14557
                                                                 Credit card       0.64      0.72      0.68      6249
                                                     Other financial service       0.40      0.02      0.04        90
                                                     Bank account or service       0.64      0.74      0.69      4852
                                                                Student loan       0.90      0.89      0.89      5619
                                                             Money transfers       0.61      0.53      0.57       501
                                                                 Payday loan       0.55      0.30      0.39       624
                                                                Prepaid card       0.66      0.63      0.64       451
                          Money transfer, virtual currency, or money service       0.80      0.63      0.71       982
Credit reporting, credit repair services, or other personal consumer reports       0.80      0.81      0.80     16163
                                                 Checking or savings account       0.59      0.37      0.45      2137
                                                       Vehicle loan or lease       0.57      0.17      0.26       912
                                                 Credit card or prepaid card       0.59      0.41      0.48      3524
                                                            Virtual currency       0.00      0.00      0.00         4
                                   Payday loan, title loan, or personal loan       0.49      0.17      0.26       690

                                                                    accuracy                           0.78     91679
                                                                   macro avg       0.63      0.53      0.55     91679
                                                                weighted avg       0.78      0.78      0.78     91679

/Users/thomas/miniforge3/lib/python3.9/site-packages/sklearn/metrics/_classification.py:1344: UndefinedMetricWarning: Precision and F-score are ill-defined and being set to 0.0 in labels with no predicted samples. Use `zero_division` parameter to control this behavior.
  _warn_prf(average, modifier, msg_start, len(result))
/Users/thomas/miniforge3/lib/python3.9/site-packages/sklearn/metrics/_classification.py:1344: UndefinedMetricWarning: Precision and F-score are ill-defined and being set to 0.0 in labels with no predicted samples. Use `zero_division` parameter to control this behavior.
  _warn_prf(average, modifier, msg_start, len(result))
/Users/thomas/miniforge3/lib/python3.9/site-packages/sklearn/metrics/_classification.py:1344: UndefinedMetricWarning: Precision and F-score are ill-defined and being set to 0.0 in labels with no predicted samples. Use `zero_division` parameter to control this behavior.
  _warn_prf(average, modifier, msg_start, len(result))

	Date received	Product	Sub-product	Issue	Sub-issue	Consumer Complaint	Company Public Response	Company	State	ZIP code	Tags	Consumer consent provided?	Submitted via	Date Sent to Company	Company Response to Consumer	Timely response?	Consumer disputed?	Complaint ID	Unnamed: 18
0	03-12-2014	Mortgage	Other mortgage	Loan modification,collection,foreclosure	NaN	NaN	NaN	M&T BANK CORPORATION	MI	48382	NaN	NaN	Referral	03/17/2014	Closed with explanation	Yes	No	759217	NaN
1	10-01-2016	Credit reporting	NaN	Incorrect information on credit report	Account status	I have outdated information on my credit repor...	Company has responded to the consumer and the ...	TRANSUNION INTERMEDIATE HOLDINGS, INC.	AL	352XX	NaN	Consent provided	Web	10-05-2016	Closed with explanation	Yes	No	2141773	NaN
2	10/17/2016	Consumer Loan	Vehicle loan	Managing the loan or lease	NaN	I purchased a new car on XXXX XXXX. The car de...	NaN	CITIZENS FINANCIAL GROUP, INC.	PA	177XX	Older American	Consent provided	Web	10/20/2016	Closed with explanation	Yes	No	2163100	NaN
3	06-08-2014	Credit card	NaN	Bankruptcy	NaN	NaN	NaN	AMERICAN EXPRESS COMPANY	ID	83854	Older American	NaN	Web	06-10-2014	Closed with explanation	Yes	Yes	885638	NaN
4	09/13/2014	Debt collection	Credit card	Communication tactics	Frequent or repeated calls	NaN	NaN	CITIBANK, N.A.	VA	23233	NaN	NaN	Web	09/13/2014	Closed with explanation	Yes	Yes	1027760	NaN

	Product	Consumer Complaint
457509	Consumer Loan	I HAVE NO CLUE WHO THIS BANK IS BUT REPORTED A...
769677	Consumer Loan	The attached company claims that the account w...
717836	Consumer Loan	This company have put a duplicate accounts on ...
73133	Consumer Loan	Auto loan closed and payoff ans dhow open with...
7107	Consumer Loan	While reviewing my XXXX credit report, I notic...
...	...	...
743356	Consumer Loan	Clear violation of Equal Credit Opportunity Ac...
142497	Consumer Loan	This creditor is stating that account is XXXX ...
989822	Consumer Loan	The company has failed to properly update my c...
433496	Consumer Loan	Completed an inquiry with Lending XXXX to refi...
39966	Consumer Loan	XXXX XXXX deleted a car loan, a good account, ...

	Product	Consumer Complaint
536393	Debt collection	I have paid off my debt in full with CITI bank...
888667	Debt collection	I am writing about a collection on my experian...
649087	Debt collection	I KNOW NO COMPANY OF XXXX XXXX, I NEVER LIVED ...
769529	Debt collection	CONTINUES TO REPORT AS A NEGATIVE ACCOUNT ALSO...
527756	Debt collection	XXXX KEPT COLLECTING ON THE TRADELINE OWNED BY...
...	...	...
7256	Debt collection	Violation of failing or refusing to validate d...
133077	Debt collection	After reviewing my credit report I found infor...
921816	Debt collection	Equifax continues to report a lien on credit r...
165446	Debt collection	I disputed the issues with Amsher. This inform...
974229	Debt collection	XXXX/XXXX/XXXX - letter sent to Lease company ...

	Product	Consumer Complaint
688812	Mortgage	transunion credit reporting refuses to correct...
606139	Mortgage	Experian 's credit report still has not update...
927041	Mortgage	I been trying to settle this account for sever...
371089	Mortgage	Incorrect plaintiff foreclosed on me, forcing ...
21443	Mortgage	Here 's the documentation you requested. As I ...
...	...	...
790716	Mortgage	This complaint is related to previous complain...
319039	Mortgage	transunion credit bureau has me at a very low ...
27197	Mortgage	I ordered a payoff on XXXX and the company has...
775986	Mortgage	I settled my mortgage account in XXXX 2014 as ...
795353	Mortgage	Ocwen Mortgage is incorrectly reporting my cre...

	Product	Consumer Complaint
737838	Credit card	In XXXX 2016, I called my credit card provider...
479984	Credit card	A credit card I had not requested supplied inc...
352176	Credit card	I submitted a dispute on my charge card and ad...
374516	Credit card	Citicorp refuses to remove fraudulent inquiry ...
21627	Credit card	Have disputed the reporting of the status of a...
...	...	...
322420	Credit card	I have a payment plan with Associated Bank aka...
754196	Credit card	Synchrony Bank/Care Credit is committing fraud...
768823	Credit card	i never had this account
534633	Credit card	The Home Depot/CBNA account # XXXX is showing ...
341469	Credit card	I applied for this secured card, and a few day...

	Product	Consumer Complaint
673910	Bank account or service	Harris Bank electronically deleted a good fait...
33390	Bank account or service	Chex Systems is not complying with federal law...
485684	Bank account or service	I applied for credit for XXXX from XXXX XXXX, ...
617795	Bank account or service	On my XXXX report and it 's a lot if inquires ...
175379	Bank account or service	I went to XXXX to open a checking account on X...
295418	Bank account or service	I tried to apply for a loan online. I was redi...
10666	Bank account or service	On my report from XXXX there is a listing from...
449162	Bank account or service	On XXXX XXXX, 2016 and XXXX XXXX, 2016 Capital...
400696	Bank account or service	I received a copy of ChexSystems and noticed I...
310463	Bank account or service	I had an investment account with XXXX, they we...
331957	Bank account or service	XXXX as part of an XXXX XXXX, 2015 refuses to ...
42644	Bank account or service	Citi Bank is showing that I have an account op...
728560	Bank account or service	XXXX accounts were opened under my name and so...
750553	Bank account or service	My husband was trying to add me to his checkin...
224944	Bank account or service	I applied for auto loan with US Bank and they ...
725063	Bank account or service	Equifax has demonstrated an unwillingness to r...
302905	Bank account or service	I am submitting a new complaint regarding my o...
748269	Bank account or service	I applied for a credit card, The representativ...
183452	Bank account or service	I applied online with XXXX bank and after appl...
304236	Bank account or service	On XXXX/XXXX/2015 I contacted Chase Bank about...
289006	Bank account or service	Hello, I am writing to dispute information on ...
501425	Bank account or service	I requested account closure and the company ha...
184388	Bank account or service	Paypal will not release my funds since XXXX/XX...
481580	Bank account or service	I BROUGHT A BRAIN ENHANCER ONLINE AND XXXX $ C...
433524	Bank account or service	On XXXX XXXX, 2016 Barclay Bank Delaware on XX...
622651	Bank account or service	State employees credit union of NC has an acco...
750607	Bank account or service	Complaint Source : ChexSystems -- a reporting ...
411013	Bank account or service	was included in bankruptcy and should be closed
41494	Bank account or service	Was trying to cash a small check and was denie...
521400	Bank account or service	I have a loan with First Franklin Bank in XXXX...
587319	Bank account or service	XX/XX/XXXX, I have decided giving up everythin...
494280	Bank account or service	On XXXX XXXX the company performed OpenRoad Le...
368783	Bank account or service	As my letters indicate, I declared bankruptcy ...
786709	Bank account or service	i had a {$500.00} revolving line of credit wit...
253208	Bank account or service	I have faxed and mailed US Bank numerous lette...
422728	Bank account or service	This is in regards to XXXX and the illegal tra...
426104	Bank account or service	On XXXX XXXX, 2015 XXXX ( PayPal Credit ) made...
123553	Bank account or service	This is not my account
754764	Bank account or service	They closed our savings account down no explan...
87510	Bank account or service	Your form is malfunctioning. See attached desc...
660309	Bank account or service	Experian Credit Reporting Agency advertised on...
704255	Bank account or service	Hello, I went into XXXX XXXX XXXX to pen an ac...
187603	Bank account or service	My mother put me as a user for XXXX of her cre...
530381	Bank account or service	I have inquires in my report about back accoun...

	Product	Consumer Complaint
647956	Student loan	Navient has been reporting me as 30, 60, 90, 1...
787305	Student loan	So I disputed an account on my credit report a...
782934	Student loan	On XXXX/XXXX/2015 I paid off account # XXXX in...
14744	Student loan	Citi bank loan number XXXX for {$6900.00} tran...
276912	Student loan	I contacted Access Group back in XXXX XXXX abo...
249194	Student loan	This dispute involves incomplete and inaccurat...
64611	Student loan	I have like XXXX accounts showing as negitive ...
394449	Student loan	I settled XXXX CitiBank accounts with XXXX XXX...
166173	Student loan	XXXX is reporting XXXX accounts with XXXX miss...
430553	Student loan	I am currently in the middle of changes, and g...
936723	Student loan	Uploaded documents regarding repayment and the...
228890	Student loan	WF EFS received my certified letter XX/XX/2016...
680772	Student loan	XXXX is not reporting payments made to my Stud...
553802	Student loan	I have multiple late payment reported in my re...
480040	Student loan	Originally complained about numerous harassing...
826984	Student loan	I want to dispute the few month period were my...
137888	Student loan	Upon looking into my credit reports, I noticed...
514666	Student loan	I had a credit score and was alway paying my b...
96800	Student loan	I have disputed my payment history being repor...
429180	Student loan	i was attending school had been XXXX but my st...
732272	Student loan	I had a loan through XXXX student loan, and th...
1018667	Student loan	While enrolled at XXXX XXXX University, my stu...
621595	Student loan	I was approved through a program called XXXX p...
966944	Student loan	The Dept of Education and XXXX have listed mul...
253249	Student loan	Chase has illegally re-aged debts it is report...
794102	Student loan	There were XXXX accounts from Navient that wer...
208746	Student loan	Please see enclosed letter for detailed inform...
612933	Student loan	I have filed my complain previously to CFPB ( ...
744258	Student loan	Sallie Mae is reporting XXXX paid and closed a...
999137	Student loan	CFPB : XXXX This is a continued problem with X...
903507	Student loan	This is a follow up to complaints : XXXX XXXX ...
309695	Student loan	All of my records state that the next availabl...
33182	Student loan	I sent out a letter asking for this company to...
957366	Student loan	Over the course almost two years I have tried ...
884754	Student loan	XXXX is reporting in my credit file that I hav...
441315	Student loan	My brother has assumed responsibility for payi...
921993	Student loan	XXXX has called me several times over the year...
25202	Student loan	I am XXXX currently under XXXX student visa an...

	Product	Consumer Complaint
85417	Money transfers	MY XXXX XXXX XXXX $ TO XXXX. THE POST OFFICE T...
54341	Money transfers	XXXX XXXX VIOLATED THE DODD-FRANK ACT ON ME AN...
279041	Money transfers	I made a Customer Access Request and provided ...
510298	Money transfers	Paid this XXXX for assistance to help with bus...
351688	Money transfers	A girl by the name of XXXX XXXX that I knew on...
51381	Money transfers	I sent {$1700.00} and it 's been under review ...

	Product	Consumer Complaint
533555	Payday loan	I applied for a loan for on XXXX XXXX, 2015 fo...
715581	Payday loan	On XX/XX/XXXX Allied Collection Services locat...
123140	Payday loan	My relative XXXX XXXX used my info to obtain X...
430011	Payday loan	I 'm not sure I selected the correct option, b...
3998	Payday loan	My identity was stolen in XX/XX/2009. A XXXX X...
731632	Payday loan	I have sent a copy of my old bank statement sh...
300594	Payday loan	I am a victim of identity theft and someone st...
628901	Payday loan	I am a victim of Identity theft on or about XX...
655911	Payday loan	I received a {$500.00} loan from Kickstand Len...
626015	Payday loan	like 1 1/2 or 2 years ago I got a loan from ra...
361153	Payday loan	I went on the website of RISE loans and tried ...
502727	Payday loan	Told me my account was settled and paid in ful...
43621	Payday loan	Clarity Services has pulled hard inquiries for...
827623	Payday loan	I have a judgement listed on my credit report ...
521809	Payday loan	I paid my loan off within the 30 days before t...
168054	Payday loan	Speedy Cash made a hard inquiry on my credit r...
717427	Payday loan	When I applied for the loan the account that I...
700329	Payday loan	None of the aboveMy complaint is that the CFPB...

	Product	Consumer Complaint
855750	Credit reporting, credit repair services, or o...	I sent several certified letters to Lexis Nex...
952914	Credit reporting, credit repair services, or o...	I am currently refinancing my home and consoli...
982785	Credit reporting, credit repair services, or o...	I disputed some items on all 3 credit bureau X...
903387	Credit reporting, credit repair services, or o...	XXXX XXXX XXXX has inaccurately reported a deb...
987291	Credit reporting, credit repair services, or o...	I was a victim of TransUnions inquiry issue. I...
...	...	...
930802	Credit reporting, credit repair services, or o...	Equifax is showing a credit card that I was no...
900678	Credit reporting, credit repair services, or o...	Transunion is not accurately reporting my on t...
916852	Credit reporting, credit repair services, or o...	On XX/XX/XXXX I mailed a notarized dispute let...
962461	Credit reporting, credit repair services, or o...	Back on XX/XX/XXXX I disputed a company called...
280260	Credit reporting, credit repair services, or o...	When trying to submit a dispute with Equifax, ...

	Product	Consumer Complaint
923105	Checking or savings account	They lie my finds was not low I a copy of the ...
927355	Checking or savings account	Our checks are getting declined when written a...
934724	Checking or savings account	I 'm tying to open and account but they will n...
933005	Checking or savings account	around XXXX XXXX i noticed my XXXX account was...
947310	Checking or savings account	My Acount make my creit score very low I think...
816283	Checking or savings account	These are these are Types of fraud. Identity f...
955285	Checking or savings account	I needed to open a account for direct deposit,...
87244	Checking or savings account	I had an overdraft for a {$160.00} and paid it...
810349	Checking or savings account	Wrong social security # XXXX my number
954891	Checking or savings account	I have sent three certified mail in regards to...
817847	Checking or savings account	I contacted XXXX by phone and they are refus...
951066	Checking or savings account	I 've recently learned from XXXX that my credi...
943173	Checking or savings account	I was refused access to my online account beca...

	Product	Consumer Complaint
995518	Vehicle loan or lease	My daughter and I financed a car in XX/XX/XXXX...
990015	Vehicle loan or lease	I WAS NOT AWARE OF ALL THESE CHARGES THAT WELL...
836896	Vehicle loan or lease	I have filed complaints with the XXXX and the ...
903705	Vehicle loan or lease	I disputed an account with XXXX regarding ALLY...
980086	Vehicle loan or lease	I am a victim of identity theft I am a victim ...
269539	Vehicle loan or lease	My insuranse have diferernt lienholder the dmv...
800916	Vehicle loan or lease	I have a Santandar charge off on my credit rep...
265857	Vehicle loan or lease	US Bank has incorrectly calculated my excess m...

	Product	Consumer Complaint
950597	Credit card or prepaid card	I applied for a credit card art my local XXXX ...
1019733	Credit card or prepaid card	I am really confused as to how I was reported ...
1019763	Credit card or prepaid card	Dear Consumer Protection Bureau I have been a ...
996803	Credit card or prepaid card	XXXX provided a credit card service through XX...
856195	Credit card or prepaid card	XXXX I did some purchase fro Paypal Credit. fo...
811452	Credit card or prepaid card	I was supposed to receive a credit for the acc...
829021	Credit card or prepaid card	Greetings, I have repeadley inquired as to the...
920264	Credit card or prepaid card	I filed bankruptcy and capital one was added t...
962647	Credit card or prepaid card	I never received my bills / email stating I wa...
923889	Credit card or prepaid card	I ordered furniture with this card and they im...
967791	Credit card or prepaid card	Did n't know that they would do a hard credit ...
888472	Credit card or prepaid card	I 'm seeing a hard inquiry by Cbna on my credi...
822015	Credit card or prepaid card	Capital One approved for a small line of credi...
905960	Credit card or prepaid card	I have never had or agreed to an acct ending X...
828492	Credit card or prepaid card	I was a victim of Identity Theft, someone trie...
1012614	Credit card or prepaid card	I didn't receive bills in mail, never got a ca...
269289	Credit card or prepaid card	I was out of the country for work, and when I ...
829000	Credit card or prepaid card	Over the last two weeks I have spent hours on ...
277896	Credit card or prepaid card	Experian has been charging me $ 21.95/month si...
884231	Credit card or prepaid card	I received a response in regard to complaint I...
257657	Credit card or prepaid card	I have been a loyal XXXX Customer for many yea...
846763	Credit card or prepaid card	I had an account with JCPenny, the account was...
917076	Credit card or prepaid card	My ex-wife and her boy friend sold my home und...
842284	Credit card or prepaid card	On XX/XX/XXXX an XXXX XXXX retail credit card ...
974823	Credit card or prepaid card	Applied for the card did n't know that they wo...
851904	Credit card or prepaid card	I was issued a XXXX card for my tax check to...
977054	Credit card or prepaid card	There is a XXXX XXXX XXXX card appearing on my...
257103	Credit card or prepaid card	On XXXX XXXX , XXXX , my account ending ...
912306	Credit card or prepaid card	On XX/XX/XXXX I received a letter from Capital...
810504	Credit card or prepaid card	was told they are not going to do a hard pull ...

	Product	Consumer Complaint
221003	Payday loan, title loan, or personal loan	XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XX...
280335	Payday loan, title loan, or personal loan	I went into Key bank on XXXX and XXXX XXX...
972011	Payday loan, title loan, or personal loan	I was denied credit by this lender and the fac...
803357	Payday loan, title loan, or personal loan	I apply for a loan online and for the amount o...
982864	Payday loan, title loan, or personal loan	Told me it will fix my credit but denied me st...
879030	Payday loan, title loan, or personal loan	Reporting late payments and I was never late a...
918506	Payday loan, title loan, or personal loan	I ca n't get any of my personal info
1009633	Payday loan, title loan, or personal loan	Time finance is still reporting this account a...

	Product	Consumer Complaint
487213	Credit reporting	I had a car through XXXX XXXX, and it was a po...
561031	Credit reporting	My car. Was repossessed after 5 year ayments T...
644038	Credit reporting	This corporation unjustifiably has turned nega...
169234	Credit reporting	I received a letter in the mail from a car loa...
775762	Credit reporting	Dear Sir or Madam : We are writing to dispute ...
51495	Credit reporting	As part of our divorce settlement, my ex wife ...
149313	Credit reporting	I requested contracts bearing my signature and...
669102	Credit reporting	I requested contracts bearing my signature and...
642049	Credit reporting	Hopefully, I have chosen the right avenue to l...
453244	Credit reporting	i purchased and financed an engagement ring fo...
706496	Credit reporting	I have disputed with the credit bureaus and XX...
125217	Credit reporting	I purchased a vehicle from XXXX XXXX XXXX XX/X...
244697	Credit reporting	I recently had my car repossessed in XXXX 2015...
619675	Credit reporting	I opted for voluntary termination of my car fi...
5520	Credit reporting	I am an XXXX XXXX service member with SCRA ben...
746033	Credit reporting	i have asked them repeatedly to correct inform...
394845	Credit reporting	It is showing up as a negative mark on my file...
299497	Credit reporting	I was told today when I asked for a credit lim...
259080	Credit reporting	XXXX, 2012, i got a lease from mercedes benz f...
635141	Credit reporting	XXXX. \nXXXX XXXX XXXX XXXX XXXX, MO XXXX XXXX...
324703	Credit reporting	on XXXX/XXXX/16 Wells fargo dealer services re...
395092	Credit reporting	XXXX contacted me by phone to tell me I had n'...
424443	Credit reporting	In XX/XX/XXXX my immediate family suffered XXX...
146319	Credit reporting	Capital One Auto Finance is not removing the A...
140227	Credit reporting	we have paid off the XXXX ford truck I want it...
76150	Credit reporting	I was involved in a car accident and my vehicl...
555528	Credit reporting	U have a credit card r bank card that i dont h...
362578	Credit reporting	This complaint is regarding claim ( # XXXX ) I...
717841	Credit reporting	I paid the loan off XXXX on a car loan XXXX ye...
674509	Credit reporting	To Whom it may concern : I am writing to inqui...
415617	Credit reporting	I traded my car in on the XXXX the company tha...
381781	Credit reporting	i purchased my wife 's ring from XXXX on XX/XX...
13964	Credit reporting	Two years ago a tax lien was placed on my home...
633187	Credit reporting	I am a victim of identity theft. I have submit...
525695	Credit reporting	I am attempting to pre-qualify for a home purc...
508838	Credit reporting	On XX/XX/2015, I received financing for the pu...
536125	Credit reporting	To Whom it may concern : I am writing to inqui...
400302	Credit reporting	Good Morning, I have disputed my pay history w...
790770	Credit reporting	I have an inquiry on my credit report from all...
728647	Credit reporting	Credit report has been shared with car loan co...
16930	Credit reporting	the XXXX sold me a car later they do n't want ...
475079	Credit reporting	I was in a car accident with my XXXX Honda Civ...
204281	Credit reporting	I have a lot of disputes ran by XXXX in XXXX t...
743427	Credit reporting	On XXXX XXXX, 2015 my wife, XXXX XXXX, and I, ...
335468	Credit reporting	Car loan with XXXX XXXX XXXX is reporting mont...
789335	Credit reporting	The State of Colorado has no legal authority t...
492852	Credit reporting	I leased a vehicle from XXXX in XXXX. In XXXX ...
103885	Credit reporting	I had a loan with XXXX XXXX auto financing for...
434278	Credit reporting	Actually I have a car payment account.but, It ...
69520	Credit reporting	This account was charge off due to a divorce m...
556865	Credit reporting	I have disputed this with Toyota Motor saying ...
301982	Credit reporting	My complaint is with TransUnion about an accou...
602654	Credit reporting	I never signed nor endorsed any contract or ap...
87920	Credit reporting	I am including a copy of my contract with Hyun...
351319	Credit reporting	In a recent dispute, Experian stated the recen...
617790	Credit reporting	XXXX XXXX holds an auto loan in mine and my da...
414045	Credit reporting	On XXXX XXXX, 2015 my husband, XXXX XXXX, and ...

	Product	Consumer Complaint
495006	Debt collection	XX/XX/XXXX my wife and I had our XXXX Kia Opti...
417498	Debt collection	turned in leased vehicle, which I was suppose ...
388352	Debt collection	I have a loan with a company called One Main F...
898827	Debt collection	As ofXX/XX/XXXX Hyundai Finance is reporting a...
978769	Debt collection	I got a new car in 2016. I had a 72 month note...
...	...	...
613013	Debt collection	I am the XXXX and was contacted by Flagship XX...
942023	Debt collection	I have an XXXX XXXX XXXX that was paid on time...
306170	Debt collection	I got a loan with one main financial in XXXX X...
938881	Debt collection	I purchased a vehicle back in XXXX and it was ...
91765	Debt collection	we were harrassed and good credit threatened f...

	Product	Consumer Complaint
46439	Mortgage	For XXXX months I have been trying to access m...
164474	Mortgage	My mortgage company will no longer take paymen...
413329	Mortgage	I had my payments set up on auto pay, one mont...
433910	Mortgage	On XXXX XXXX 2002, I applied for a loan and wa...
345902	Mortgage	I am frustrated with this entire financial sys...
206980	Mortgage	I have been denied a refinance on my primary r...
114308	Mortgage	The company pulled my credit without my author...
825070	Mortgage	Due to the storm they called me to see if I ha...
941076	Mortgage	I got a loan from XXXX they informed me that i...
516733	Mortgage	Asked XXXX to defer XXXX payments, was told I ...
972064	Mortgage	I spoke with XXXX XXXX XXXX XXXX He berated me...
683295	Mortgage	My loan was approved
690003	Mortgage	I applied for a XXXX mortgage with BMO Harris ...
85099	Mortgage	Principal balance as of XXXX/XXXX/15 was {$660...
717784	Mortgage	In XXXX 2013, I was unable to pay the mortgage...
710233	Mortgage	I 'm a first time home buyer looking at financ...
916347	Mortgage	Initiated a personal loan XXXX simple interest...
398249	Mortgage	I attempted to cancel an automatic payment, bu...
399904	Mortgage	I have had a Home Equity Line of Credit with t...
753869	Mortgage	My client paid off his loan on a mobile home t...
1666	Mortgage	For financial reasons I need a copy of a loan ...
819565	Mortgage	I have been making my monthly payments though ...
226674	Mortgage	COMPLAINT : Wells Fargo claims they have compl...
669408	Mortgage	Nationstar is charging me bogus fees for no re...
558770	Mortgage	I borrowed in 2005 from a private lender in XX...
379443	Mortgage	In XXXX 2015, I received notice my loan was tr...
332740	Mortgage	Unethical and discriminatory lending criteria.

	Product	Consumer Complaint
315704	Credit card	When I was approved for my auto loan. The bank...
639084	Credit card	Lobel Financial is in clear violation of the F...
5496	Credit card	I am unable to log in to the Discover website ...
391906	Credit card	In 2005, we took out what we thought was a loa...
326150	Credit card	On XXXX XXXX I received the attached letter fr...
345565	Credit card	I open an accouny with dillards onXXXXXXXX mad...
213486	Credit card	I purchased a XXXX ( not diesel ) in XXXX. It ...
482243	Credit card	On my report there are XXXX chase auto loan in...
289590	Credit card	BarclayUS has a cutoff time for XXXX for the m...
155098	Credit card	This is loan that Bank of America should have ...
276011	Credit card	I paid to get a XXXX put in my truck on XXXX X...
342107	Credit card	I had an automatic payment setup with Citi ove...
721594	Credit card	XX/XX/XXXX BB & T Bank XXXX XXXX XXXX XXXX, NC...
754489	Credit card	In XXXX of XXXX, I took out a 12 month interes...
563395	Credit card	Divorced spouse. Effective date was XXXX XXXX,...
636400	Credit card	I pay my balance in full every month prior to ...
170486	Credit card	I am a divorced woman that returned to school ...
323243	Credit card	I tried to refinance my truck through XXXX to ...
59973	Credit card	XX/XX/XXXX2015XXXX XXXX XXXX XXXX XXXX XXXX VA...
243148	Credit card	tidewater finance company I have statement fro...
232260	Credit card	I have been paying my Dillard 's credit card o...
216730	Credit card	I 'm not sure if this is the most appropriate ...
473413	Credit card	I signed up for a GE Care Credit Card and was ...
86517	Credit card	good evening, First on XX/XX/2015 i applied an...
417350	Credit card	I purchased a memory foam bed through XXXX XXX...
562769	Credit card	I was making payments to Wells Fargo for a sto...
295944	Credit card	I took out a credit card through Wells Fargo t...
415224	Credit card	Bank increased my interest rate far beyond my ...
245036	Credit card	Prior to my monthly payment due date, I contac...
526399	Credit card	XXXX offered 48 month low APR promo. Made purc...
521975	Credit card	XXXX XXXX, XXXX, my husband and I entered into...
646813	Credit card	Capital one Gm card offered to provide a resol...
72577	Credit card	Hello. I purchased a XXXX motorcycle from XXXX...
153746	Credit card	I was dealing with an HVAC and they told me th...
681060	Credit card	Late Payments Being Reported : 90 days past du...
544934	Credit card	ZALES Jewelry is charging me 28.99 % interest ...
605315	Credit card	I have paid XXXX on to my USSA credit card on ...
338570	Credit card	Due to a job loss Kays placed my account in a ...

	Product	Consumer Complaint
673143	Bank account or service	I applied for a used auto loan through usbank....
153	Bank account or service	This complaint is regarding Wells Fargo. XX/XX...
104376	Bank account or service	I feel like I was discriminated by TD bank in ...
701000	Bank account or service	I cosigned a car loan for my daughter. Her che...
438358	Bank account or service	in XXXX XXXX I contacted 5th third to request ...
246141	Bank account or service	SunTrust Bank received a payoff on a consumer ...
206600	Bank account or service	I think Synchrony Bank needs to be investigate...
39150	Bank account or service	I took my car to XXXX XXXX on XXXX/XXXX/2016. ...
460505	Bank account or service	I have contacted Wells Fargo on three separate...
46510	Bank account or service	SPRINGLEAF FINANCIAL SERVICES made an unauthor...
560234	Bank account or service	My car was repossessed. The bank still reports...
46738	Bank account or service	I applied for Business loan products at NFCU w...
91216	Bank account or service	I purchased a truck and then returned it to th...
154204	Bank account or service	When my wife and I tried applying for a loan, ...
311088	Bank account or service	We needed to borrow {$40000.00} to purchase a ...
543669	Bank account or service	I have had a PayPal credit account for a numbe...
478637	Bank account or service	I call up to make a payment usually day before...
332564	Bank account or service	1.Theft of Mass Proportion of over about $ XXX...
9728	Bank account or service	I am an Veteran living on a fix income, I had ...
170109	Bank account or service	I applied for mortgage loan and found Wells Fa...
505486	Bank account or service	I contacted Pentagon Federal Credit Union on X...
631033	Bank account or service	I have a personal checking account and an auto...
18059	Bank account or service	have a personal loan with TD Bank terms are fi...
136446	Bank account or service	We finance a bed bought at XXXX in XXXX 2014. ...
663577	Bank account or service	Hello. I paid off a car loan that I had with B...
363510	Bank account or service	I had a Wellsfargo representative set up autom...
768248	Bank account or service	I am a USAA member. In 2014 after a divorce an...
511768	Bank account or service	We purchased a travel trailer from a private p...
379247	Bank account or service	Wells Fargo continue to charge me late fees on...
255518	Bank account or service	I bought a vehicle and got an auto loan throug...
625293	Bank account or service	Scam Victim, I applied for loan threw XXXX XXX...
791822	Bank account or service	I had a checking account at Associated Bank. I...
595323	Bank account or service	I recently checked my credit reports as i have...
614134	Bank account or service	XX/XX/XXXX16 I purchased a 2016 XXXX on XXXX X...
634007	Bank account or service	WELLS FARGO committed so many acts of treason ...
139716	Bank account or service	In XX/XX/XXXX, I went to the Bank of the West ...
439188	Bank account or service	I HAVE BEEN GETTING XXXX CALLS XXXX DAYS A WEE...
376546	Bank account or service	I set up a payment for my car note and it retu...
910038	Bank account or service	I spoke with a supervisor/manager in charge by...
364508	Bank account or service	HERE IS THE FIRST EMAIL I SENTGood Morning XX/...
217952	Bank account or service	I recently paid off balance in my personal lin...
515515	Bank account or service	I was charged a late fee of {$39.00} because t...
381610	Bank account or service	XXXX/XXXX/16 my husband and I traded our vehic...

	Product	Consumer Complaint
185695	Student loan	I am talking to a realtor today and a car deal...
225542	Student loan	Well Fargo input my loan as a $ XXXX/month pay...
1024460	Student loan	I filed a separate complaint about XXXX XXXX c...
642880	Student loan	The longevity of my loan is excessive.
274041	Student loan	Tried paying loan installment XXXX , tried pa...
708780	Student loan	Monterey Financial has extracted a late fee fr...
232968	Student loan	I have a loan with Wells Fargo, they are repor...
668874	Student loan	I had fallen behind on my loan and reached an ...
965814	Student loan	Having problems have been charged for a loan t...
43142	Student loan	We set up payment for interest payment only fo...
928710	Student loan	My loan was put into deferrment without my per...
52439	Student loan	I submitted the correct amount that was left o...
119441	Student loan	My daughter has informed me that she has conta...
876155	Student loan	Requested and paid for 3 month foreberence to ...
171580	Student loan	I received a prescreened offer from SoFi to re...
991445	Student loan	I received an e-mail from XXXX, the servicer, ...
966028	Student loan	I was shocked when I reviewed my credit report...
722637	Student loan	I cosigned with my parents on a loan with Well...
475213	Student loan	XXXX is reporting XXXX student loans on my cre...
250799	Student loan	I am paying over the amount of my monthly mini...
275320	Student loan	I got a loan in XXXX 2011 from Stafford loan f...
986458	Student loan	XXXX, like my other complaint, refuses to supp...
370090	Student loan	We cosigned thru Wells Fargo for my son. He de...
793490	Student loan	Earnest Operations, LLC is using deceptive and...

	Product	Consumer Complaint
113980	Payday loan	i took out a loan for XXXX dollars and was cha...
503668	Payday loan	I PAID {$99.00} MONEY ORDER ONXXXX. {$98.00} W...
436344	Payday loan	I revoked my ACH authorization because this co...
76156	Payday loan	Originally when I got the loan the agent XXXX ...
636626	Payday loan	I applied to have a loan from a company named ...
...	...	...
773051	Payday loan	An on-line loan was taken out under my name an...
53617	Payday loan	Could n't pay a loan company for a loan due to...
335773	Payday loan	I live in Ohio and took a loan from Westernsky...
422565	Payday loan	94 % interest rate since XXXX I have paid {$44...
242842	Payday loan	I took out an online loan in the amount of {$5...

	Product	Consumer Complaint
928316	Credit reporting, credit repair services, or o...	Citizens bank is reporting my loan XXXX days p...
877800	Credit reporting, credit repair services, or o...	I am a cobuyer to an auto loan in XX/XX/XXXX a...
982233	Credit reporting, credit repair services, or o...	I never had a car loan, I was in XXXX during t...
917732	Credit reporting, credit repair services, or o...	I am trying to get a job at XXXX and they rece...
936789	Credit reporting, credit repair services, or o...	Ally Financial reported that I had a history o...
...	...	...
1016869	Credit reporting, credit repair services, or o...	I received a letter from Avant that indicated ...
926973	Credit reporting, credit repair services, or o...	Strategic Automotive transferred my auto loan ...
995769	Credit reporting, credit repair services, or o...	attachment # 1 subject of complaint drivers li...
267535	Credit reporting, credit repair services, or o...	I bought a car from XXXX XXXX XXXX and o...
888604	Credit reporting, credit repair services, or o...	In XX/XX/XXXX me and my husband ( XXXX and XXX...

	Product	Consumer Complaint
947329	Vehicle loan or lease	XXXX XXXX, XXXX RE : Swindling consumers selli...
1001265	Vehicle loan or lease	On Wednesday XX/XX/XXXX Toyota picked up my To...
973288	Vehicle loan or lease	I have insurance on my auto loan with Navy Fed...
869926	Vehicle loan or lease	This complaint is in regard to State Farm Bank...
813336	Vehicle loan or lease	Santander USA is the worst company in the worl...
...	...	...
1020976	Vehicle loan or lease	Had a vehicle that was financed at the Bank th...
931572	Vehicle loan or lease	On XXXX XXXX I contacted my auto finance compa...
992869	Vehicle loan or lease	To CFPB, The actions of Santander Consumer USA...
941541	Vehicle loan or lease	I purchased this car from a dealership and was...
718774	Vehicle loan or lease	My name is XXXX XXXX last 4 of my SSN are XXXX...

	Product	Consumer Complaint
83145	Credit card or prepaid card	On XX/XX/XXXX, USAA approved a debt management...
973013	Credit card or prepaid card	I am on the do not call list and I got a call ...
799634	Credit card or prepaid card	I have contacted Jcpenny 's bank to make the...
941393	Credit card or prepaid card	I have had nothing but problems when trying to...
1006372	Credit card or prepaid card	The late payment occurred on XXXX 2016. I have...
102187	Credit card or prepaid card	I paid for a used XXXX XXXX XXXX and...
980644	Credit card or prepaid card	GreenSky Credit and XXXX XXXX bad practice of ...

	Product	Consumer Complaint
1011430	Payday loan, title loan, or personal loan	Car was repossessed on Wednesday. Payments wer...
988787	Payday loan, title loan, or personal loan	I submitted a complaint about an hour or so to...
844103	Payday loan, title loan, or personal loan	I had a personal loan fro m Mariner Finance th...
995585	Payday loan, title loan, or personal loan	I have had my Conn 's installment loan for 3 y...
257591	Payday loan, title loan, or personal loan	My h usband and I are both retired and we did ...
...	...	...
102339	Payday loan, title loan, or personal loan	I did get a title loan from Ace Check XXXX and...
269570	Payday loan, title loan, or personal loan	I began taking out RISE loans in XXXX XXXX ...
832910	Payday loan, title loan, or personal loan	Greensky a cct # XXXX GreenSky will not su...
920780	Payday loan, title loan, or personal loan	I took out a personal loan with XXXX XXXX in X...
812767	Payday loan, title loan, or personal loan	My car was totaled in an accident on XX/XX/XXX...

	Product	Consumer Complaint
239549	Credit reporting	In 2007 I was moving and canceling my XXXX cab...
675489	Credit reporting	In reviewing my credit score online, I discove...
720328	Credit reporting	I continue to be harassed by XXXX XXXX. They a...
361863	Credit reporting	no verification of signature or contract
551546	Credit reporting	I have a charge off account with University XX...
...	...	...
698711	Credit reporting	On XXXX, 2016 I received a letter from XXXX XX...
317685	Credit reporting	I sent disputes already but no contact or chan...
160029	Credit reporting	I was sued in small claims court in XX/XX/XXXX...
535851	Credit reporting	I filed a chapter-XXXX in XX/XX/XXXX and it wa...
629627	Credit reporting	" I am a victim of identity theft. I am writin...

	Product	Consumer Complaint
365475	Consumer Loan	In XXXX XXXX we took out a SECURED loan w/Worl...
755442	Consumer Loan	I am receiving calls from a company called San...
650124	Consumer Loan	I have sent two dispute letters to Santander r...
302718	Consumer Loan	My name is XXXX XXXX XXXX. I sent Tower Loan a...
70266	Consumer Loan	On XXXX XXXX, I contacted AC AutoPay to reques...
...	...	...
189268	Consumer Loan	There is a company named Penn Credit Corporati...
550959	Consumer Loan	To Whom it may concern my name is XXXX XXXX I ...
338955	Consumer Loan	I requested documented proof that a loan from ...
176641	Consumer Loan	Was not able to make a payment due to being ou...
97051	Consumer Loan	XXXX XXXX, 2016 Dear XXXX dba XXXX XXXX, This ...

	Product	Consumer Complaint
784111	Mortgage	PART ONE Select Portfolio Servicing, Inc. has ...
83654	Mortgage	I purchased a home in XX/XX/XXXX with a cash p...
464891	Mortgage	Mortgage was refinanced with new loan provider...
190070	Mortgage	I refinanced my home with The XXXX XXXX Bank i...
669481	Mortgage	Several years ago we refinance our home using ...
...	...	...
82870	Mortgage	I divorced in XXXX. A home was settled in divo...
184690	Mortgage	UNABLE TO CONTINUE WITH MONTHLY PAYMENTS ON PR...
254925	Mortgage	I have made my payments online through my XXXX...
271174	Mortgage	There is a full deposition of the stamped frau...
570341	Mortgage	First Direct Lending LLC sends letter to my ho...

	Product	Consumer Complaint
13817	Credit card	the truth in detail is this. i enrolled in a d...
229270	Credit card	I settled a debt with Citicard previously with...
308198	Credit card	Citibank card ( XXXX ) has been calling both m...
223752	Credit card	This is both a billing and customer service is...
93135	Credit card	I previously filed a claim in XX/XX/XXXX with ...
...	...	...
591992	Credit card	I had an XXXX card with XXXX. The account was ...
793269	Credit card	My BP credit card account changed servicers to...
745258	Credit card	I submitted and FDCPA debt validation request ...
672423	Credit card	Sometime XX/XX/XXXX my wife applied for and wa...
621768	Credit card	Repeatedly, I have asked for the company XXXX ...

	Product	Consumer Complaint
534228	Other financial service	As of XXXX XXXX I had repaid my debt with an e...
315717	Other financial service	Reference Case # XXXX The XXXX money orders th...
424856	Other financial service	I was in debt trouble at the beginning of 2014...
559068	Other financial service	I contacted the Law Office of Michael Lupolove...
411945	Other financial service	My husband and I sent 2 US postal service mone...
593241	Other financial service	The post office destroyed my money order, maki...
549810	Other financial service	I contacted Clear One Advantage XX/XX/2016, I ...
508610	Other financial service	I started their program in XXXX of 2012. I bel...
72695	Other financial service	Certegy XXXX XXXX has a file of my name and an...
317857	Other financial service	I spoke with XXXX at Lexington Law, I asked fo...
655203	Other financial service	I was contacted by a representative and was to...
437337	Other financial service	Previous [ Case number : XXXX ] XXXX XXXX lied...
220611	Other financial service	Global Financial Solutions has been taking {$3...
447611	Other financial service	Global Client Solutions accepted a total of {$...
152574	Other financial service	We signed up for ClearOne Advantage to handle ...
486381	Other financial service	ON the day both social security and SSI XXXX f...
508636	Other financial service	I received a letter in the mail from Sofi or S...

	Product	Consumer Complaint
590254	Bank account or service	wells fargo gave me XXXX for forgives of debt.
213696	Bank account or service	i had a laptop for sale on XXXX, this dude sen...
355474	Bank account or service	SYNCB/LOWE 'S DC ACCOUNT NUMBERs : XXXX XX/XX/...
592310	Bank account or service	On XXXX XXXX, 2015 my attorney sent a letter (...
271001	Bank account or service	On XXXX XXXX, 2016 the collection specialist f...
...	...	...
15089	Bank account or service	Describe what happened so we can understand th...
742912	Bank account or service	In the end of XXXX, I joined XXXX. As an assoc...
739196	Bank account or service	Received letter from IRS proposing changes to ...
537909	Bank account or service	I had an account with PayPal Credit which was ...
340834	Bank account or service	PENTAGON FCU XXXX ACCOUNT NUMBER OPEN DATE XX/...

	Product	Consumer Complaint
755955	Student loan	I originally had my student loan thru XXXX XXX...
644306	Student loan	On XX/XX/XXXX, I borrowed XXXX from XXXX. Appa...
8778	Student loan	I was told that it could be wiped off and cons...
257529	Student loan	I Have provided proof in writing of XXXX XXXX ...
872223	Student loan	On XX/XX/XXXX I submitted a complaint on PROFE...
...	...	...
574659	Student loan	Receive continues calls from Professional Bure...
303333	Student loan	It 's hard to believe the some other debt serv...
485090	Student loan	I enrolled using my GI Bill and somehow ended ...
461899	Student loan	I have already filed XXXX complaint case # XXX...
856031	Student loan	I am already being garnished in my wages at 15...

	Product	Consumer Complaint
760175	Money transfers	My son XXXX XXXX is trying to secure a place t...
14459	Money transfers	This is a summary and a full version will be a...
907463	Money transfers	I went to see an apt that i wanted to rent fro...
595237	Money transfers	I have my international westernunion account w...
606308	Money transfers	PayPal CreditThe email message received by me ...
155433	Money transfers	I sent a MoneyGram to my son. When he tried to...
950109	Money transfers	I sent USD {$11000.00} to someone in XXXX on X...
463138	Money transfers	I was almost victimized by a company because t...
427709	Money transfers	PayPal XXXX trying to collect a debt of {$210....
206367	Money transfers	Addendum to CFPB Case # XXXX : A Fraudster use...
556153	Money transfers	I received a phone call from the " FBI '' ( ha...
524975	Money transfers	supossedly I was sent a text message from an a...
714193	Money transfers	I bought a XXXX from a woman in XXXX for XXXX....
74340	Money transfers	Sir, On XX/XX/XXXX I Have sent XXXX $ to XXXX ...
511487	Money transfers	I ordered a table top game from XXXX and the p...
349933	Money transfers	I have a paypal account with a credit card on ...
519451	Money transfers	I filled out a house rental application and re...
98528	Money transfers	XXXX XXXX XXXX XXXX has failed to provide docu...
889093	Money transfers	I did a international transfer on XX/XX/2016 o...
556880	Money transfers	XXXX XXXX XXXX set up a pyramid scam on XXXX i...
715084	Money transfers	I have been a victim of fraud and I want to st...
469049	Money transfers	My friend transfers fund to me according to my...
743561	Money transfers	I commissioned a XXXX on XXXX/XXXX/2015 throug...
358623	Money transfers	Hi, i used REMITLY INC.to do a transfer from m...
787253	Money transfers	I pay my rent by mailing in a money order. I w...
775495	Money transfers	I bought my item on the phone through paypal, ...
622637	Money transfers	XX/XX/2016 - centurylink account closed XX/XX/...
586675	Money transfers	hello, i know that there has been a misunderst...
377091	Money transfers	Advertized Restaurant for Sale. Engaged with p...
35142	Money transfers	53 Bank and their agency XXXX, XXXX allegedly ...
760957	Money transfers	Six days ago I, uploaded a song I made on soun...
638788	Money transfers	I submitted money to a XXXX Confererence organ...
295331	Money transfers	I was contacted by phone by XXXX XXXX XXXX XXX...

	Product	Consumer Complaint
446395	Payday loan	Spotloan.com is an illegal usury interest rate...
250166	Payday loan	A collection action appeared on my credit bure...
470434	Payday loan	I received an email from XXXX XXXX XXXX demand...
673957	Payday loan	In XX/XX/2016, I Re-Requested a Credit Bureau ...
524416	Payday loan	This loan is illegal in the state. They have t...
...	...	...
341763	Payday loan	I took a payday loan out from the Cash Store b...
322788	Payday loan	One Click Cash XXXX keeps contacting me after ...
1997	Payday loan	They Keep HARASSING me using fake numbers from...
818789	Payday loan	A guy from Eloans sent me and email and said t...
351083	Payday loan	Lender called my mother stated that if I did n...

	Product	Consumer Complaint
372642	Prepaid card	The company promised free reloads upon initiat...
62620	Prepaid card	Blackhawk Network has seized XXXX my accounts ...
712421	Prepaid card	Did not authorize the account and customer ser...
483199	Prepaid card	I have had accounts with PayPal since XX/XX/XX...
234046	Prepaid card	My card/account was lock, and according to an ...
293813	Prepaid card	I recieved my actual paycheck after my origina...
240193	Prepaid card	I brought a XXXX debit card. I loaded XXXX on ...
732922	Prepaid card	My account was closed and I am still waiting f...
477640	Prepaid card	The system had some type of clitch and left me...
581079	Prepaid card	midland funding llc, through their attorneys X...